Complaints
We try very hard to provide legal services of the highest standard. However, if you are dissatisfied with the service we have provided or with costs or expenses relating to our work, please raise your concerns with the person at Workwise Legal who is dealing with your file. An informal conversation may well resolve any issues.
If you consider that your complaint is unresolved after speaking to the person at Workwise Legal who is dealing with your file, you can put your complaint in writing to the partner named in the engagement letter sent to you at the outset of your matter. The complaint handler will acknowledge your complaint in writing, investigate your complaint and respond to you in writing within 21 days, unless there is a good reason to extend the response time.
If you are not satisfied with the response from our internal complaints handler, you may be entitled to ask the Legal Ombudsman (www.legalombudsman.org.uk) to investigate your complaint. You can contact the Legal Ombudsman by phone (0300 555 0333), by email (enquiries@legalombudsman.org.uk) or by writing to PO Box 6806, Wolverhampton, WV1 9WJ.
If your complaint is about our costs or expenses, you may be able to apply to the Court to have our costs or expenses checked.
Please read our Terms and Conditions of Business for more information on these rights and the time limits which apply. Note that the time limits which apply to making a complaint to the Legal Ombudsman changed on 1 April 2023.
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things such as dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability, or another characteristic. Visit its website to see how you can raise your concerns with the Solicitors Regulation Authority (www.sra.org.uk).